At Cleaver-Brooks, The power of commitment takes many forms.

Innovation

• Many of our competitors claim to be innovators, but nobody invests more energy and money in research and product development—and gets more results—than Cleaver-Brooks. At our dedicated R&D facility, we continue to develop breakthrough technologies for tomorrow’s boilers and burners. The results? The first burner concept specifically designed to maximize efficiency by matching a furnace’s aerodynamic parameters. The only fully integrated, packaged boiler systems on the market. Burners with the world’s lowest operating costs. And much more.
• We’re advancing our industry as a whole by leveraging important scientific partnerships we’ve built over the years with key public and private organizations. Leaders of these organizations cite Cleaver-Brooks as a major driver of reliability, emissions and efficiency levels that exceed industry standards and government regulations.  

Customer Service

• Often in our industry, a customer gets a system that’s cobbled together using products from numerous manufacturers. When trouble arises, representatives from these companies are more likely to point fingers at each other than to settle the issue. But Cleaver-Brooks customers know that people throughout our company are always accountable—and always willing to do what it takes to ensure long-term satisfaction.
• The Cleaver-Brooks Representative Association (CBRA) is the first and only dedicated alliance of sales and service representatives in the industry. More than 1,500 CBRA representatives across the globe provide unparalleled, ongoing support—from commissioning your system, to providing parts and service after the sale, to extensive product training and knowledge sharing.
• For aftermarket parts and service, C-B Aftermarket offers the most extensive replacement parts network in our marketplace. With a 24-hour emergency response team, an advanced parts distribution system and over $200 million worth of inventory worldwide, C-B Aftermarket makes sure customers have the parts they need, when and where they need them.

Industry Knowledge

• In an industry steadily losing older, more knowledgeable employees, many companies are relying on their suppliers for technical knowledge. Consultants and end-users turn to us in part because our unmatched understanding of boiler room technology helps ensure that they get the most out of a system that truly meets their needs. We offer on-site and regional customer training that details boiler operation, maintenance, safety, selection, application, systems and life-cycle costing.
• Because cultivating talent is critical to advancing our industry, Cleaver-Brooks leads industry-wide initiatives to recruit, develop and retain skilled workers. Our partnerships with key professional organizations—including the American Boiler Makers Association (ABMA), the Council of Industrial Boiler Owners (CIBO) and Quantum Steam, among others—help further industry knowledge.